Cancellation and Refund Policy
All AliveMax there is no cost to become a Distributor or a Customer. Distributors and Customers have the option of purchasing products from AliveMax.
Independent Distributors are also given access to all training materials should they desire to participate in our business opportunity.
There is no long term commitment or timeframe in which a Customer or Distributor must purchase products. Customers and Distributors may cancel their orders at any time for any reason simply by logging into the AliveMax website. Commissions can still be earned by Distributors who do not purchase product by making retail sales.
AliveMax maintains a 3 day 100% refund policy, including shipping and handling charges. You must cancel your order by phone or email within 3 days of placing that order to be eligible for a refund. After the three days has expired, your product will be shipped and you will no longer be eligible for a 100% refund.
If you are unsatisfied with any product after the three days has expired, you may ship the product back anytime within 30 days of receipt for a refund of the product cost. You will not be reimbursed for the shipping and handling charges.
Reclamations are in some cases inevitable. Our company policy is that you inspect your product upon reciept of such, but no later than 3 days. If you wish to claim a reclamation on product ordered, please contact your customer service via email immediately. Return your unit(s) to the Warehouse. The Warehouse will not accept parcels with delivery charges. Include the "original packingslip" sent with your parcel, also "a brief statement of reclamation with Name, Customer ID, address, email address and reason for return". You will be contacted by a Alivemax representative assigned to your case.
The same 3 day policy applies to the monthly autoship program. If you choose to have your product sent to you every month, you can cancel your autoship order within 3 days of the most recent charge and receive a refund for that month's order including shipping and handling.
Refunds are only given if the 3 day eligibility requirement is met and if the refund is requested. To request a refund, you must send an email to support@AliveMax.com including your AliveMax username or ID number.